DELIVERIES AND RETURNS

1. Terms of delivery

Maison Shiiba delivers products ordered anywhere in the world with different delivery methods and under different conditions.

Three delivery methods are available for France:

  • delivery by COLISSIMO to your home,
  • sent by COLISSIMO RELAY to your merchant or post office,
  • home delivery by DHL express.

Four delivery methods are available for Belgium:

  • delivery by COLISSIMO to your home,
  • sent by COLISSIMO RELAY to your merchant or post office,
  • sent by MONDIAL RELAY to Point-Relais
  • home delivery by DHL express.

Below, the delivery times of COLISSIMO.
These times from the date of shipment of the order. They are understood in working days and can therefore grow longer depending on the situations of the Covid-19 type.

2 Days

Metropolitan France, Monaco

3-4 days

Belgium, Luxembourg, Netherlands, Austria, Germany, Denmark, Spain, Switzerland.

4-7 days

Latvia, Greece, Bulgaria, Estonia, Finland, Lithuania, Romania, Sweden, Portugal, Croatia, Ireland, Poland, Czech Republic, Slovenia

Rest of the world

The deadlines are not available, prefer the options of international couriers.

The Customer will be informed by e-mail of the taking charge and the delivery number by the carrier. To follow the delivery of his order in real time, he will be selected for their fresh, sparkling and exotic notes to go to the carrier's website (see below).
COLISSIMO

MONDIAL RELAY

DHL EXPRESS

If the Customer cannot take physical possession of the order on the scheduled delivery date, he may:

  • either schedule a new delivery.
  • either collect the package from a relay point or from its merchant.

2. DELIVERY COSTS

Shipping costs are not included in the order price and are added to it at the time of order confirmation and payment.
Product delivery costs will be calculated from the amount spent and taking into account the country of destination.

FREE DELIVERY FROM € 60 PURCHASE

COLISSIMO
Metropolitan France

MONDIAL RELAY Belgium, Luxembourg, Netherlands

Delivery to post office, relay point or to your merchant.

2€ DELIVERY FROM 60€ PURCHASE

Metropolitan France

Home delivery

4,5€ DELIVERY IN POST OFFICE OR COLLECTION POINT

France

Delivery cost for orders under 60€ of purchase

6,5€ HOME DELIVERY

France

Delivery cost for orders under 60€ of purchase

For any order to other countries of the European Union of an amount higher or equal to ninety euros (90€) of purchases, the expenses of delivery are offered with the carrier COLISSIMO EXPERT only.

3. RECEPTION OF PRODUCTS

Upon delivery of the order, the Customer must examine the correspondence and the state of his order in the presence of the carrier and formulate, if necessary, any indispensable reserves concerning obvious defects such as a non-existent product or a damaged package

The Customer is invited to contact our customer service by email Maison Shiiba within fourteen (14) business days of receipt of the products. Any claim made after this period will be considered unacceptable, if there is no legitimate reason.

4. PRODUCT RETURN

a. RIGHT OF WITHDRAWAL

In accordance with the provisions of articles L221-18 to L221-28 of the Code of consumption, the Customer can withdraw his order within 14 days without expressing his causes as from the day of the obtaining of the ordered product (s), the date appearing on the receipt of the conveyor signed by the Customer as proof.

In case of split delivery, the delivery date of the last item will be included.
When this fourteen (14) day period ends on a Saturday, Sunday or holiday, it is extended to the next business day.

The right of cancellation applies only to non-professionals and consumers.

As a reminder, only non-customizable or personalized products are concerned by the right of withdrawal

b. EXERCISE OF THE RIGHT OF WITHDRAWAL

The Customer must express his unequivocal desire to withdraw. In order to facilitate the exercise of the right of withdrawal by the Customer, Maison Shiiba recommends that you send us your request via mail with the subject: Withdrawal + order number.

Although its use is recommended, since it avoids misunderstandings as to the purpose of the request, the Customer is not obliged to use it for withdrawal. In any case, the Customer must express his will to cancel the contract in a clear and unambiguous way.
No doubt should remain.

c. TERMS OF RETURN

You must send the product in new condition with its original cover. Maison Shiiba will not issue any refund if the Products returned by the customer do not correspond to the product(s) ordered or have another origin than those of the website maisonshiiba.fr .

The customer will bear the cost of the return.
The customer will then be refunded upon receipt of the product (s)

If there is an error in the logistics or personalization department, Maison Shiiba will send the shipping label, Colissimo or DHL EXPRESS, prepaid to the Customer before returning the order for exchange or return. The Customer will then have to drop off the package at the corresponding collection point (Colissimo or DHL EXPRESS) of his choice.

d. REFUND OF THE ORDER

Maison Shiiba will refund the returned products (excluding customizable and/or personalized products), excluding the shipping costs, by crediting the credit card used for the payment. In case of partial return of the products, the delivery charges will not be refunded by Maison Shiiba as long as the Customer has benefited from the delivery service for the retained products. The refund will be made within a maximum of fourteen (14) days after the return of the Products or the date on which the Customer presents the proof of shipment of the Products (whichever comes first). Translated with www.DeepL.com/Translator (free version)

e. AFTER SALES SERVICE

Complaints relating to products ordered on the Site, including those aimed at the exchange of products following an error, are handled exclusively through the site's after-sales service, which can be contacted via mail.

The Maison Shiiba showroom as well as all the retailers of our products can in no case be solicited for complaints related to an order on our site.

f. LIMITATION OF LIABILITY

Maison Shiiba shall not be liable for the non-performance or incomplete performance of any of its obligations if the improper performance of the contract results from a case of force majeure as defined by law, from the very fact or from the unexpected and difficult fact of a third party to the contract.

The Products must be used in accordance with the instructions for use accompanying each Product.
The modification of the Product, its transformation, its misuse or use not in accordance with these recommendations may create damages for which Maison Shiiba cannot be held responsible.

g. LEGAL GUARANTEES

Maison Shiiba does not offer any guarantees other than the legal ones.

h. NON-CONFORMITY AND HIDDEN DEFECTS

Maison Shiiba is bound by the legal guarantee of conformity and that relating to the defects of the thing sold.

The customer is invited to examine the compliance of the products received in execution of his order and, in case of noted failure, to contact the customer service. Maison Shiiba will take care of the customer and will inform him/her about the return and replacement or refund procedure. In case of non-conformity or proven defect, the cost of returning the product is borne by Maison Shiiba.

If the product cannot be replaced or implemented within a period of one (1) month after receipt of the defective product by Maison Shiiba, the customer will then have the choice between:

  • Return the product and request a refund,
  • Or keep the product and ask Maison Shiiba to refund part of the price of the product.

i. DISCLAIMER OF WARRANTY

If the products returned by the customer do not correspond to the products ordered and would have another origin than the online store maisonshiiba.fr, Maison Shiiba will not be bound by its obligations described in article 9.1 above.