At Maison Shiiba , every message counts.
Whether you are a customer, partner or professional, our team responds to you attentively, always with the same care that we put into our creations.
Every exchange is an encounter.
We believe in simple words, sincere gestures and meaningful collaborations.
Your message will be read, understood and treated with the same attention as that given to our candles.
Customer Service – Orders and Tracking
Do you have a question about your order, a change of address, or shipping tracking? 📩 commande@maisonshiiba.fr
Monday to Friday from 9am to 5pm
📞 0493682360
For all emergencies write to
Whatsapp
Collaborations & Partnerships
Would you like to collaborate with Maison Shiiba or suggest a creative idea? 📩 partenariat@maisonshiiba.fr
Professional requests
For boutiques, hotels, concept stores or resellers wishing to distribute our products: 📩 sales@maisonshiiba.fr
Custom manufacturing & white label
For your personalized projects or custom manufacturing with Artisans Benelli: 📩 business@artisansbenelli.fr
🇫🇷 France
🇪🇺 Belgium, Luxembourg, Netherlands, Germany, Italy, Spain, Portugal
🇪🇺 Other countries of the European Union
🇬🇧 United Kingdom & 🇨🇭 Switzerland
🌍 Rest of the world
For all international deliveries, please contact us before placing your order:
📩 commande@maisonshiiba.fr
📦 Manufacturing & Shipping
All orders are manufactured the same day and shipped within 24 working hours from our workshop in Cannes, France.
📍 Order tracking
As soon as your order is shipped, you will receive a tracking number by email to track your package in real time.
🚚 Express Delivery
Available for home delivery in France only , so you can receive your candles even faster.
📬 Partner carriers
We work exclusively with trusted carriers : Chronopost and local postal services , to guarantee reliable and fast delivery.